Cookie Policy
Cookies and Similar Technologies Policy
This policy applies to cookies and similar technologies used, as applicable, on the websites and applications operated by rivo.ro
Cookies are used for the following purposes:
– website operation;
– analysis of website visitor behavior;
– for advertising.
This policy is supplemented by the policy regarding Website Use and Privacy.
What are cookies?
A cookie is a small file, made up of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user from which the internet is accessed. The cookie is installed through the request issued by the user’s terminal to a server.
What are cookies used for?
These files mainly make it possible to recognize the user’s terminal and present the content in a relevant way, adapted to the user’s preferences. Cookies provide users with a pleasant browsing experience and support our efforts to provide services adapted to users, for example online privacy preferences or relevant advertising. They are also used in preparing aggregated anonymous statistics that help us understand how a user benefits from our internet pages, allowing us to improve their structure and content, without allowing the personal identification of the user.
What cookies do we use?
We use two types of cookies: session and persistent. Session cookies are temporary files that remain on the user’s terminal until the end of the session or the application is closed. Persistent cookies remain on the user’s terminal for a period determined by the cookie parameters or until they are manually deleted by the user.
How are cookies used by this website?
A visit to this website may place the following types of cookies:
– cookies strictly necessary for the operation of the website;
– analytics cookies;
– advertising cookies.
Strictly necessary cookies and/or similar technologies are essential for the proper functioning of the website, being set on your device when accessing the website or following actions performed on the website, as applicable. You can set your browser to block cookies, but in this case certain sections of the website will not function correctly.
Do cookies contain personal data?
Cookies or similar technologies themselves do not request personal information in order to be used and, in many cases, do not personally identify internet users either. However, there are situations when personal data may be collected through the use of cookies in order to facilitate certain functionalities for the user or to provide the user with an experience more adapted to their preferences. Such data is encrypted in a way that makes it impossible for unauthorized persons to access it.
Blocking cookies
If you wish to block cookies some functionalities of the website will be disabled and this may generate certain malfunctions or errors in the use of our website. For example, blocking cookies may prevent you from logging into your account. Please access the links below, depending on your browser, to block cookies:
– Chrome: https://support.google.com/chrome/answer/95647;
– Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies;
– Mozilla: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop.
Managing preferences regarding the placement of cookies
In general, an application used to access web pages allows cookies to be saved on the terminal by default. These settings can be changed so that the automatic management of cookies is blocked by the web browser or the user is informed each time cookies are sent to their terminal. Detailed information about the possibilities and methods of managing cookies can be found in the settings area of the application (web browser). Limiting the use of cookies may affect certain functionalities of the website.
Why are cookies important for the Internet?
Cookies represent a central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Refusing or disabling cookies may make some websites or parts of websites impossible to use.
Disabling cookies does not mean that you will no longer receive, in compliance with the law, online advertising – only that it will no longer be able to take into account your preferences and interests, highlighted by your browsing behavior.
Examples of important uses of cookies (which do not require the authentication of a user through an account):
– Content and services adapted to the user’s preferences;
– Remembering passwords;
– Remembering child protection filters regarding Internet content (family mode options, safe search functions).
– Limiting the frequency of advertisement delivery – limiting the number of displays of an advertisement for a certain user on a website;
– Providing relevant advertising to the user;
– Measuring, optimizing and adapting analytics features – such as confirming a certain level of traffic on a website, what type of content is viewed and how a user reaches a website (e.g.: through search engines, directly, from other websites etc.). Websites carry out these analyses regarding their use in order to improve their services for the benefit of users.
Security and privacy-related aspects
In general browsers have integrated privacy settings that provide different levels of cookie acceptance, the validity period and automatic deletion after the user has visited a certain website.
Other security aspects related to cookies:
– Customizing browser settings regarding cookies to reflect a level of security in the use of cookies that is comfortable for you.
– If you are the only person using the computer, you can set, if you wish, long expiration periods for storing browsing history and personal access data.
– If you share access to the computer, you may consider setting the browser to delete individual browsing data each time you close the browser. This is a way to access websites that place cookies and to delete any browsing information when the browsing session is closed.
GDPR Policy
Privacy Policy Regarding the Processing of Personal Data
We consider ensuring the right to the protection of personal data to be a fundamental commitment, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”). Through this document, we wish to inform you about how we collect, use, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or applications available on mobile phones.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the amended version of the Privacy Policy on our website, which is why we ask you to periodically check the content of this Privacy Policy.
What personal data we process
When you use the forms on the website (contact, request for quotation, etc.) you provide us with your data, such as: name, telephone number, e-mail address, county.
We may also collect and process certain information regarding your behavior while visiting our website in order to personalize your online experience and provide you with information tailored to your profile. On our website and in the smartphone application, we may store and collect information in cookies and similar technologies, in accordance with the Cookie Policy.
What are the purposes and legal grounds for processing
We will use your personal data for the following purposes:
1. To provide services for your benefit:
– Creating price quotations;
– Providing support services, including providing answers to your questions.
2. To improve our services
We constantly aim to provide you with the best online experience. For this purpose, we may collect and use certain information related to your behavior, invite you to complete satisfaction questionnaires or conduct, directly or with the help of partners, market studies and research.
3. For marketing
– Emails regarding promotions. These can be changed by contacting the rivo.ro team at info@rivo.ro.
– In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any situation in which we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may ask us at any time to stop processing your personal data for marketing purposes, and we will comply with your request.
4. To protect our legitimate interests
There may be situations in which we will use or disclose information in order to protect our rights and business activity. These may include:
– Measures to protect the website and platform users against cyberattacks;
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.
The general legal basis for these types of processing is our legitimate interest in protecting our business activity, with the understanding that we ensure that all measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
How long we keep your personal data
As a general rule, we will store your data indefinitely. You may ask us at any time to delete certain information by contacting info@rivo.ro and we will comply with such requests, subject to retaining certain information in situations where applicable legislation or our legitimate interests require it.
To whom we disclose your personal data
Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
– courier service providers;
– market research service providers;
– IT service providers;
– other companies with which we may develop joint programs.
If we have a legal obligation or if necessary to protect a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third-party private legal entities is carried out in accordance with the legal provisions regarding data protection and information confidentiality.
In which countries we use your personal data
Currently, we store and process your personal data in Romania.
However, we may transfer certain personal data of yours to entities located in the European Union or outside the Union, including countries for which the European Commission has not recognized an adequate level of personal data protection.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.
The transmission of your personal data is carried out using state-of-the-art encryption algorithms and we store it on secure servers, while also ensuring data redundancy.
Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights you have
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, the correction of any errors in our files and/or you may object to the processing of your personal data.
Please note the following aspects if you wish to exercise these rights:
| Type | Description |
|---|---|
| Identity | Please send us your requests using the e-mail address associated with the account. Otherwise, we reserve the right to verify your identity by requesting additional information intended to confirm your identity. |
| Fees | We will not charge a fee for exercising any right regarding your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount under such circumstances. We will inform you of any applicable fees before processing your request. |
| Response time | We aim to respond to any valid requests within a maximum of one month, except where this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months and we will ask you additional questions. |
| Third-party rights | We are not required to comply with a request if it would adversely affect the rights and freedoms of other data subjects. |
To exercise your rights, you can contact us at info@rivo.ro.
| Rights | Description |
|---|---|
| Access | You may ask us: – to confirm whether we process your personal data; – to provide you with a copy of this data; – to provide you with other information about your personal data, such as what data we hold, what we use it for, to whom we disclose it, whether we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, and where we obtained your data from, to the extent that the information has not already been provided to you through this notice. |
| Rectification | You may ask us to rectify or complete your inaccurate or incomplete personal data. We may attempt to verify the accuracy of the data before rectifying it. |
| Erasure | You may ask us to delete your personal data, but only if: – it is no longer necessary for the purposes for which it was collected; or – you have withdrawn your consent (where the data processing was based on consent); or – you exercise a legal right to object; or – it has been processed unlawfully; or – we have a legal obligation to do so. We are not required to comply with your request to delete your personal data if the processing of your personal data is necessary: – for compliance with a legal obligation; or – for the establishment, exercise or defense of a legal claim. There are certain other circumstances in which we are not required to comply with your request to delete the data, although these two are the most likely circumstances in which we may refuse such a request. Please note that exercising the right to erasure is an irreversible process. |
| Complaints | You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. Without affecting your right to contact the supervisory authority at any time, please contact us first at info@rivo.ro and we assure you that we will make every effort to resolve any issue amicably. |